Once you have been moved to Proofpoint for your spam solution you should disable the Junk Filters that may be turned on in your Outlook Client. If your Junk Filters are turned on the email that you release from your Proofpoint Quarantine may end up in the Junk Email Folder in Outlook instead of your Inbox.
Note: There is no need to copy any addresses from the filter lists in Outlook into Proofpoint. Proofpoint does a very good job at filtering SPAM at the default settings and it is suggested that you stay at the default settings. If you find that you need to add people to your safe and block lists in the future feel free to do so. If you are getting a lot of spam, you may choose the 'Restrictive' spam detection level in Proofpoint's console settings. Please follow the instructions below to turn your Junk Filters off.
Turning Junk Filters off in Outlook 2010:
A. Open Outlook. On the 'Home' Tab click on the drop down arrow on 'Junk' and select 'Junk E-mail Options...'
1. In the dialog box that appears you will need to REMOVE all entries in any of the lists on each of the tabs 'Safe Senders,' 'Safe Recipients,' 'Blocked Senders,' and 'International.'
2. Once all of the lists have been cleared you can then go back to the Options Tab and set the Junk E-mail protection to 'No Automatic Filtering'. Then click ok.
Turning Junk Filters off in Outlook 2011:
1. In Outlook, on the Home Tab, click on the drop down next to 'Junk' and select 'Junk E-mail Protection....'
2. The Junk E-mail Protection window will open. Remove any addresses under the 'Safe Domains' and 'Blocked Senders' tabs.
3. Then click on the Level tab and set the setting to 'None.' Then click ok.