The Proofpoint email filtering system places messages that are suspected to be spam or other unwanted email into your personal Quarantine, where they are held for 28 days to give you time to review them. After 28 days, the messages will be purged from the system and we have no way to retrieve them.
By default, you will receive an End User Digest at 4:00 PM each day if messages have been placed into your Quarantine since the last Digest was sent. If you do not wish to receive a Digest or wish to receive a Digest every day even if there are no new messages to report, you can change these options in your personal settings on the Web Console. Please click here for more information on Digest options.
- Request Summary Digest - If you'd like a new Digest before the scheduled 4:00 PM delivery, click this link from any previous digest and you'll receive full listing of all messages currently in your Quarantine
- Request Safe/Blocked Senders List - Click this link to have a full listing of all your safe and blocked senders emailed to you.
- Manage My Account - This link will sign you in to your Proofpoint Web Console, where you can access your Quarantine, manage your settings, or update your safe and blocked senders lists.
- Release - Delivers the message to your Inbox and automatically reports that the message was not spam.
- Safelist - Delivers the message to your Inbox, adds the sender to your Safe Senders List, and automatically reports that the message was not spam.
While Proofpoint filtering is incredibly accurate, no automated system is perfect. We receive an astounding amount of email, and there will be times when a legitimate email message is quarantined as spam. We recommend that you review your quarantined messages periodically, either in your End User Digests or by logging on to your Web Console.
Messages stopped as spam that aren't are called "false-positives" and Proofpoint takes these very seriously. Every time you release a message from your quarantine, this is reported directly to Proofpoint so their engineers can analyze what went wrong and use that information to continually improve detection accuracy.