FAQ

What does the prompt on my Windows desktop to install the OneDrive Update mean?

You are being asked to install the improved version of the OneDrive Sync client on your Windows machine. This upgrade will improve performance and add more functionality to your OneDrive Sync client program. For more information and to see what the install procedure will be, we are providing these PDF instructions to assist you.

Read more about What does the prompt on my Windows desktop to install the OneDrive Update mean?

Why is the O365 login page different?/Why can't I login?

On Friday, August 5, HUIT successfully performed a major upgrade to the Office 365 authentication engine. This upgrade changed the look of the login pages, improved security and added several important product features.  You will notice a different login page when you sign into Office 365.

If you cannot log into Office 365 please clear your browser's cache.
Make sure you have 

Read more about Why is the O365 login page different?/Why can't I login?

How do I move my personal or departmental files to OneDrive or SharePoint?

If you're looking to migrate personal or departmental data/files from your computer, DropBox, Google Drive, Network Share/s to your OneDrive, SharePoint Site or Group there are 3 basic ways to move your data:

  1. Drag and drop to OneDrive in your browser
  2. Open in explorer view (Windows only) and drag and drop into your OneDrive folder
  3. OneDrive Sync

These methods are covered

Read more about How do I move my personal or departmental files to OneDrive or SharePoint?

What happens to my data in Office 365 when I leave the University?

When you leave Harvard your Office 365 data is immediately deleted.  This includes your email, calendar, contacts and OneDrive files (including documents you've shared).  Documents stored in a Team Site (SharePoint) or Office365 Group will not be deleted.  Prior to your departure from the University you should coordinate with your manager and provide copies of any and all business critical documents stored in your OneDrive or email.  Your account is recoverable for a period no greater than 30 days from the date your affiliation with the University ends.

Work

Read more about What happens to my data in Office 365 when I leave the University?

Can I use the 'Harvard University' Wireless network when accessing Office 365 email, calendar and other applications?

We do not recommend using the 'Harvard University' wireless network when accessing Office 365 email, calendar and other applications. Please make sure that you are using the 'Harvard Secure' wireless network. Outlook and other Office 365 applications  may not work properly on the unsecured 'Harvard University' wireless network.

Click here for more information about Harvard Wireless.

Read more about Can I use the 'Harvard University' Wireless network when accessing Office 365 email, calendar and other applications?