Is Yammer supported?

While members of the Harvard Community are free to take advantage of Yammer, please be aware that HUIT does not offer support for it.

Why can't I log into Skype for Business?

Please make sure your Sign-in Address and User name on the Skype for Business login screen both show your Primary Harvard Email Address. That is: first_last@harvard.edu. Many people still have their University login (abc123@university.harvard.edu) as their Sign-in address. If you see your University login under Sign-in address click the Change link and replace your University login with your Primary Harvard email address.

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Why am I getting multiple responses from my meeting invitations in O365?

This is a known issue with the iOS native mail app and O365. If the invitees switch the mail and calendar app on their iPhone to the Outlook for iOS app the notifications will stop. For more information please see: https://support.microsoft.com/en-us/kb/3108212

Students and contractors accessing shared mailboxes - How do I configure Outlook 2013 to access a shared mailbox?

Go to Control Panel
Click on Mail (Microsoft Outlook 2013)
Click on Add to create new profile :

4. E-Mail Account should be selected by default

A. Your Name – Display name for Mailbox
B. E-Mail Address – Shared Mailbox Email Address
C. Password – Leave Blank
D. Click Next

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Can I use the 'Harvard University' Wireless network when accessing Office 365 email, calendar and other applications?

We do not recommend using the 'Harvard University' wireless network when accessing Office 365 email, calendar and other applications. Please make sure that you are using the 'Harvard Secure' wireless network. Outlook and other Office 365 applications may not work properly on the unsecured 'Harvard University' wireless network.

Click here for more information about Harvard Wireless.

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What are support options for Office ProPlus?

Since Office ProPlus is self-service and intended for personal use, support for the service is limited at this time and is considered 'Best effort'. If you require immediate assistance, please review the Office ProPlus support materials...

Can I install Office ProPlus on my personal devices?

Office ProPlus is intended for personal use only at this time and should only be used and installed by Harvard University Faculty, Staff, and Students. 

I'm having trouble installing Office, where can I get help?

If you’re experiencing issues trying to install Office on your PC or Mac, see Troubleshoot Office installation with Office 365 for business.

What are the minimum system requirements for Office ProPlus?

To install Office 365 Education for Faculty, your PC or Mac must meet the minimum system requirements. View the system requirements.

Can I share this plan with others?

Office ProPlus is licensed for use only by the eligible faculty/staff at a qualifying school. If you qualify, so does everyone at your school.

Office ProPlus