Is Yammer supported?

While members of the Harvard Community are free to take advantage of Yammer, please be aware that HUIT does not offer support for it.

Why can't I log into Skype for Business?

Please make sure your Sign-in Address and User name on the Skype for Business login screen both show your Primary Harvard Email Address. That is: first_last@harvard.edu. Many people still have their University login (abc123@university.harvard.edu) as their Sign-in address. If you see your University login under Sign-in address click the Change link and replace your University login with your Primary Harvard email address.

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Why am I getting multiple responses from my meeting invitations in O365?

This is a known issue with the iOS native mail app and O365. If the invitees switch the mail and calendar app on their iPhone to the Outlook for iOS app the notifications will stop. For more information please see: https://support.microsoft.com/en-us/kb/3108212

Students and contractors accessing shared mailboxes - How do I configure Outlook 2013 to access a shared mailbox?

Go to Control Panel
Click on Mail (Microsoft Outlook 2013)
Click on Add to create new profile :

4. E-Mail Account should be selected by default

A. Your Name – Display name for Mailbox
B. E-Mail Address – Shared Mailbox Email Address
C. Password – Leave Blank
D. Click Next

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Can I use the 'Harvard University' Wireless network when accessing Office 365 email, calendar and other applications?

We do not recommend using the 'Harvard University' wireless network when accessing Office 365 email, calendar and other applications. Please make sure that you are using the 'Harvard Secure' wireless network. Outlook and other Office 365 applications may not work properly on the unsecured 'Harvard University' wireless network.

Click here for more information about Harvard Wireless.

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Why do I get "We found a problem!" when I try to install Office 2013 Professional Plus?

You likely have Office 2013 or one of its components already installed on your system (i.e., Lync 2013 or Office Starter 2010). Uninstall Office by using Fix it: https://support.microsoft.com/en-us/kb/971179. Then try your install again. A clean install should fix the issue. For more information please see:...

What are support options for Office ProPlus?

Since Office ProPlus is self-service and intended for personal use, support for the service is limited at this time and is considered 'Best effort'. If you require immediate assistance, please review the Office ProPlus support materials...

What is the intended & acceptable use for Office ProPlus?

Office ProPlus is intended for personal use only at this time and should only be used and installed by Harvard University faculty, staff and students.

I already have Office 2013. Do I need to install OfficePro Plus?

If you already have Office 2013 there’s no need to install the Office ProPlus version. If you still want to install the Office ProPlus version you must uninstall your original Office 2013 first.

How do I open a SharePoint or OneDrive for Business document from within Word 2013?

Within Word 2013 click on "FILE" and "Open"
If you don't see "SharePoint" or "OneDrive" listed in your places click "Add a Place"
Click either "Office 365 SharePoint" or "OneDrive" depending on the location of the desired file
If prompted to "Add a service" enter the username you use to log in to SharePoint then click "Next" and enter the password you use to log in to SharePoint, making sure "Keep me signed in" is checked on
In the column listing locations click on "Sites - Harvard University"
If you don't see a recent location that...

Office ProPlus