Email Basics

Why can't I release more than five messages in ProofPoint?

If you try to release and or safelist more than five messages, you will recieve the following error:

Release: cannot be performed on more than 5 messages

This is a setting maintained by ProofPoint in order to insure that you do not release spam or phishing messages into your in box. This setting cannot...

My attatchments sent to Mac users from Outlook turn into winmail.dat files. Why can't they open them?

This is due to Outlook decrypting the file in RTF format. To avoid this issue you may change your Outlook settings by following these instructions:

Open up your Outlook email client.
Click on File located in the upper toolbar.
Select the Options setting.
From here, select the Mail category.
Now, under Compose messages, you want to ensure the HTML or Plain Text option is selected for the Compose messages in this format...

I'm forwarding my O365 mail to g.harvard. Why does mail from my collegues using Yahoo, AOL, or Gmail bounce?

Yahoo, AOL, and Gmail have implemented very strict Domain-based Message Authentication, Reporting & Conformance (DMARC) policies which may impact both sent and received mail from these services. If you are receiving mail from or sending mail to a Yahoo, AOL, or Gmail user and the 'From' IP address does not match that of the originating server, it is likely that your mail will be marked as un-deliverable somewhere along the mail flow.

One work-around is to not forward your Office 365 mail, but to use Mail Rules to forward your mail. The instructions in this article describe...

What happens to my data in Office 365 when I leave the University?

When you leave Harvard your Office 365 data is immediately deleted. This includes your email, calendar, contacts and OneDrive files (including documents you've shared). Documents stored in a Team Site (SharePoint) or Office365 Group will not be deleted. Prior to your departure from the University you should coordinate with your manager and provide copies of any and all business critical documents stored in your OneDrive or email. Your account is recoverable for a period no greater than 30 days from the date your affiliation with the University ends.

Work...

The wrong email address is being auto-filled from the directory

If you are experiencing a lot of failed sent mail due to malformed addresses in your auto-complete or address book follow these instructions on how to clear your list and cache.

In Outlook 2010 and 2013, click the File menu and select Options.
In the Outlook Options window click the Mail tab.
Scroll down to Send messages. Uncheck the Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines box
Optional Step: To clear out the auto-complete list, simply click the Empty Auto-Complete List button.

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Can I use the 'Harvard University' Wireless network when accessing Office 365 email, calendar and other applications?

We do not recommend using the 'Harvard University' wireless network when accessing Office 365 email, calendar and other applications. Please make sure that you are using the 'Harvard Secure' wireless network. Outlook and other Office 365 applications may not work properly on the unsecured 'Harvard University' wireless network.

Click here for more information about Harvard Wireless.

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How do I reset my email password?

Click here and follow the instructions.

How do I turn Clutter off?

To turn Clutter off lo...

How do I move my local email archives to my new mailbox?

If your archive files are connected to your Outlook profile, you can simply drag and drop your messages and folders into your Office 365 Outlook mailbox for online access from virtually anywhere!

Please contact your local support desk if you need assistance.

How do I access all of my email all of the time from anywhere?

With mailboxes starting at 50GB, there's typically no more need for archiving email to local files to avoid going over your quota. If your archive files are connected to your Outlook profile and you'd like to add the content to your Office 365 Outlook mailbox, simply drag and drop messages and folders into your mailbox for online access from virtually anywhere!

Please contact ...