Email and Calendar Access

How do I connect to my mailbox using IMAP?

HUIT does not recommend using IMAP or POP to connect to your Office 365 Outlook mailbox. Email clients that are configured via IMAP will experience a variety of limitations, security and performance issues. These issues include:

  • Loss messages due to data throttling  which occurs when you are attempting to move mail. Throttling is controlled by Microsoft and cannot be changed, adjusted, or removed

  • Most system message flags and all custom flags are not supported. Only the "Read/unread" and "Important" flags are available.

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How do I configure my applications and devices to connect to Office 365 Email & Calendar?

The easiest way to access your Harvard email and calendar is by using the Outlook for the web. There are new great options, including working offline and accessing Office web applications from you browser. To configure, use the gear in the upper right corner and edit your settings.

If you need/want the full Outlook client, you will need to obtain a valid license. After installing, then you simply need to supply...

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Why can I no longer see meeting details on a calendar that has been shared with me?

If you were able to see details on the calendar before you migrated, it is possible that you are trying to access a mailbox that has not yet been moved to Office 365 Email & Calendar. We try to migrate groups and shared accounts at the same time, but sometimes we miss an account or can't move everyone on the same day. 

If you know the mailbox has already been migrated, please try the following:...

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Why is Outlook continually prompting me for credentials?

If you have permissions to a calendar for someone who has not yet migrated, or vice-versa, you both may get continually prompted to re-enter your credentials. You'll need to remove any permissions for that person or have them remove your permissions until you're both on Office 365 Email & Calendar. Free/Busy information will still be available to both of you in the meantime.

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