Can I have another Office 365 mailbox with my name?

HUIT's email policy is one mailbox for each eligible individual posessing an active role at Harvard and an HUID. There are two exceptions:

If you are eligible for a g.harvard account: http://g.harvard.edu/getting-started
Shared or departmental mailboxes. Mailboxes can be created for public facing Harvard entities or specific non-person entities. Permissions from a department head, dean or director is required for non-person mailboxes. Other restrictions or permissions may be

Why is the O365 login page different?/Why can't I login?

On Friday, August 5, HUIT successfully performed a major upgrade to the Office 365 authentication engine. This upgrade changed the look of the login pages, improved security and added several important product features. You will notice a different login page when you sign into Office 365.

If you cannot log into Office 365 please clear your browser's cache.
Make sure you have

Can I use the 'Harvard University' Wireless network when accessing Office 365 email, calendar and other applications?

We do not recommend using the 'Harvard University' wireless network when accessing Office 365 email, calendar and other applications. Please make sure that you are using the 'Harvard Secure' wireless network. Outlook and other Office 365 applications may not work properly on the unsecured 'Harvard University' wireless network.

Click here for more information about Harvard Wireless.

How do I reset my email password?

Click here and follow the instructions.

Who do I contact if I still have questions?

The first stop is still the your local support Desk.

What happens if I click to open a document and I get a page that looks like this:

This page is the Office 365 login page. In most cases you use your primary email address as your user name on this login screen. Once you enter your primary email address you may be sent to the SharePoint for Harvard login page where you will enter your primary email address and password to access SharePoint.

I've found my username and I still can't login to SharePoint. What do I do now?

Your computer might be holding onto your old username. The best thing to do in this case is to clear your browser's cache. Click here to learn more about clearing your cache.

How do I find my primary email address?

In most cases your primary email address is the email address you send and receive email from every day. Some users, for example Harvard employees with multiple appointments, or those using an email alias, may have a different primary email address in the system. To find your primary email address, follow these steps:

Step 1: Find out if your email domain is part of the HUIT Exchange Environment. Your email domain is everything after the '@' symbol in your address. If your email domain is below, your regular email address should work.

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