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Who determines my eligibility for a mailbox, and who creates them?

The account creation process is automatic.  When HR enters you into our Identity Management software, your role automatically sets off the process which gives you the correct access.  If you are uncertain if your role qualifies for an email address, you should contact Human Resources, or the Accounts and Access Management team.  HUIT cannot make exceptions to this process.

Can I have another Office 365 mailbox with my name?

HUIT's email policy is one mailbox for each eligible individual posessing an active role at Harvard and an HUID. There are two exceptions:

  • If you are eligible for a g.harvard account: http://g.harvard.edu/getting-started
  • Shared or departmental mailboxes. Mailboxes can be created for public facing Harvard entities or specific non-person entities. Permissions from a department head, dean or director is required for non-person mailboxes. Other restrictions or permissions may be...
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Is Yammer supported?

While members of the Harvard Community are free to take advantage of Yammer, please be aware that HUIT does not offer support for it.

Why is the O365 login page different?/Why can't I login?

On Friday, August 5, HUIT successfully performed a major upgrade to the Office 365 authentication engine. This upgrade changed the look of the login pages, improved security and added several important product features.  You will notice a different login page when you sign into Office 365.

If you cannot log into Office 365 please clear your browser's cache.
Make sure you have ...

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I'm forwarding my O365 mail to g.harvard. Why does mail from my collegues using Yahoo, AOL, or Gmail bounce?

Yahoo, AOL, and Gmail have implemented very strict Domain-based Message Authentication, Reporting & Conformance (DMARC) policies which may impact both sent and received mail from these services. If you are receiving mail from or sending mail to a Yahoo, AOL, or Gmail user and the 'From' IP address does not match that of the originating server, it is likely that your mail will be marked as un-deliverable somewhere along the mail flow.

One work-around is to not forward your Office 365 mail, but to use Mail Rules to forward your mail. The instructions in this article describe...

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