FAQ

Who determines my eligibility for a mailbox, and who creates them?

The account creation process is automatic.  When HR enters you into our Identity Management software, your role automatically sets off the process which gives you the correct access.  If you are uncertain if your role qualifies for an email address, you should contact Human Resources, or the Accounts and Access Management team.  HUIT cannot make exceptions to this process.

I received a notification that an email attachment was removed by Proofpoint. What do I do now?

HUIT has implemented TAP Attachment Defense from Proofpoint on our Office 365 email system. The TAP system detects an email that contains a malicious attachment and strips the attachment to prevent phishing and targeted malware attacks. If you receive an email containing an infected attachment, Proofpoint will filter out the email to protect your account from being compromised. If you know who sent the stripped attachment, let the sender know that a malicious attachment has been propagated from their email address. Do not accept any shared files from that sender until you confirm

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Can I have another Office 365 mailbox with my name?

HUIT's email policy is one mailbox for each eligible individual posessing an active role at Harvard and an HUID. There are two exceptions:

  • If you are eligible for a g.harvard account: http://g.harvard.edu/getting-started
  • Shared or departmental mailboxes. Mailboxes can be created for public facing Harvard entities or specific non-person entities. Permissions from a department head, dean or director is required for non-person mailboxes. Other restrictions or permissions may be
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How do I get an email domain for my department, club, program or activity?

 

The creation of new email subdomains with the name of the activity to the right of the “@” sign (such as @program.harvard.edu or @program.fas.harvard.edu), to represent individual departments, programs, initiatives, etc., is not recommended by HUIT.

In addition to simplifying support in our shared email and HarvardKey environments, use of existing email domain names with the name of the activity to the left of the “@” sign (e.g., program@harvard.edu, program@fas.harvard.edu) are encouraged for the following reasons:

  • Provides simple, undiluted, memorable
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Why is the O365 login page different?/Why can't I login?

On Friday, August 5, HUIT successfully performed a major upgrade to the Office 365 authentication engine. This upgrade changed the look of the login pages, improved security and added several important product features.  You will notice a different login page when you sign into Office 365.

If you cannot log into Office 365 please clear your browser's cache.
Make sure you have 

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