FAQ

Can I have another Office 365 mailbox with my name?

HUIT's email policy is one mailbox for each eligible individual posessing an active role at Harvard and an HUID. There are two exceptions:

How do I get an email domain for my department, club, program or activity?

 

The creation of new email subdomains with the name of the activity to the right of the “@” sign (such as @program.harvard.edu or @program.fas.harvard.edu), to represent individual departments, programs, initiatives, etc., is not recommended by HUIT.

In addition to simplifying support in our shared email and HarvardKey environments, use of existing email domain names with the name of the activity to the left of the “@” sign (e.g., program@harvard.edu, program@fas.harvard.edu) are encouraged… Read more about How do I get an email domain for my department, club, program or activity?

Why is the O365 login page different?/Why can't I login?

On Friday, August 5, HUIT successfully performed a major upgrade to the Office 365 authentication engine. This upgrade changed the look of the login pages, improved security and added several important product features.  You will notice a different login page when you sign into Office 365.

If you cannot log into Office 365 please clear your browser's cache.
Make sure you have deleted cookies and other site and plugin data when clearing cache.
Read more about Why is the O365 login page different?/Why can't I login?

My attatchments sent to Mac users from Outlook turn into winmail.dat files. Why can't they open them?

This is due to Outlook decrypting the file in RTF format. To avoid this issue you may change your Outlook settings by following these instructions:

  1. Open up your Outlook email client.
  2. Click on File located in the upper toolbar.
  3. Select the Options setting.
  4. From here, select the Mail category.
  5. Now, under Compose messages, you want to ensure the HTML or Plain Text option is selected for the Compose messages in this format… Read more about My attatchments sent to Mac users from Outlook turn into winmail.dat files. Why can't they open them?

I'm forwarding my O365 mail to g.harvard. Why does mail from my collegues using Yahoo, AOL, or Gmail bounce?

Yahoo, AOL, and Gmail have implemented very strict Domain-based Message Authentication, Reporting & Conformance (DMARC) policies which may impact both sent and received mail from these services. If you are receiving mail from or sending mail to a Yahoo, AOL, or Gmail user and the 'From' IP address does not match that of the originating server, it is likely that your mail will be marked as un-deliverable somewhere along the mail flow.

One work-around is to not forward your Office 365 mail, but to use Mail Rules to forward your mail. The instructions in this article describe how… Read more about I'm forwarding my O365 mail to g.harvard. Why does mail from my collegues using Yahoo, AOL, or Gmail bounce?

Turning Off Contact Info from Mail (OS X El Capitan)

Turning Off Contact Info from Mail (OS X El Capitan)

With Apple OS X El Capitan (10.11), Apple introduced a feature that picks out email addresses from the Mail application and populates it within Contacts. It is meant to serve as a nice assistant when drafting emails however it is perhaps a little too eager.

When using the Mail application at the University, this feature will pull information from the signature line of mailing lists that generally have the name of the list as part of it. Mail will pull that address and associate it with the sender… Read more about Turning Off Contact Info from Mail (OS X El Capitan)

I'm on a Mac. Why can't share my calendar with my colleagues?

There is a known issue with Outlook for the Mac where granting someone Free/Busy or Limited Details access to your calendar will not allow the person you are sharing with to see any information on your calendar at all, including Free/Busy. Outlook for Mac users may grant reviewer permissions or higher to colleagues who need access to their calendar information.
 
For more information please see the following articles regarding this issue:
 … Read more about I'm on a Mac. Why can't share my calendar with my colleagues?

What happens to my data in Office 365 when I leave the University?

When you leave Harvard your Office 365 data is immediately deleted.  This includes your email, calendar, contacts and OneDrive files (including documents you've shared).  Documents stored in a Team Site (SharePoint) or Office365 Group will not be deleted.  Prior to your departure from the University you should coordinate with your manager and provide copies of any and all business critical documents stored in your OneDrive or email.  Your account is recoverable for a period no greater than 30 days from the date your affiliation with the University ends.

Work files and email are… Read more about What happens to my data in Office 365 when I leave the University?