Email & Calendar

I received a notification that an email attachment was removed by Proofpoint. What do I do now?

HUIT has implemented TAP Attachment Defense from Proofpoint on our Office 365 email system. The TAP system detects an email that contains a malicious attachment and strips the attachment to prevent phishing and targeted malware attacks. If you receive an email containing an infected attachment, Proofpoint will filter out the email to protect your account from being compromised. If you know who sent the stripped attachment, let the sender know that a malicious attachment has been propagated from their email address. Do not accept any shared files from that sender until you confirm...

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Can I have another Office 365 mailbox with my name?

HUIT's email policy is one mailbox for each eligible individual possessing an active role at Harvard and an HUID. There are two exceptions:

  • If you are eligible for a g.harvard account: http://g.harvard.edu/getting-started
  • Shared or departmental mailboxes. Mailboxes can be created for public facing Harvard entities or specific non-person entities. Permissions from a department head, dean or director is required for non-person mailboxes. Other restrictions or...
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How do I get an email domain for my department, club, program or activity?

 

The creation of new email subdomains with the name of the activity to the right of the “@” sign (such as @program.harvard.edu or @program.fas.harvard.edu), to represent individual departments, programs, initiatives, etc., is not recommended by HUIT.

In addition to simplifying support in our shared email and HarvardKey environments, use of existing email domain names with the name of the activity to the left of the “@” sign (e.g., program@harvard.edu, program@fas.harvard.edu) are encouraged for the following reasons:

  • Provides simple,...
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Why can't I release more than five messages in Proofpoint?

If you try to release and or safelist more than five messages, you will receive the following error: 

spam.huit.harvard.edu says: 

Release and Allow Sender : Cannot be performed on more than 5 message/messages.

This is a setting maintained by Proofpoint in order to insure that you do not release spam or phishing messages into your in box. This setting cannot be changed.

My attachments sent to Mac users from Outlook turn into winmail.dat files. Why can't they open them?

This is due to Outlook decrypting the file in RTF format. To avoid this issue you may change your Outlook settings by following these instructions:

  1. Open up your Outlook email client.
  2. Click on File located in the upper toolbar.
  3. Select the Options setting.
  4. From here, select the Mail category.
  5. Now, under Compose messages, you want to ensure the HTML or Plain Text option is...
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What happens to my data in Office 365 when I leave the University?

If you are a staff member, your Office 365 data is immediately deleted on the day you leave the University. This includes your email, calendar, contacts and OneDrive files (including documents you've shared).  Documents stored in a Team Site (SharePoint) or Office365 Group will not be deleted.  Prior to your departure from the University you should coordinate with your manager and provide copies of any and all business critical documents stored in your OneDrive or email.  Your account is recoverable for a period no greater than 30 days from the date your...

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