Frequently Asked Questions

How do I add HBS users to a SharePoint site?

In HUIT's O365 tenant we have set up "stub" accounts in Office 365 so that HBS email and contact information is visible in our Global Adress list. In addition, HBS has their own separate Office365 tenant. Because of these factors, there is some nuance in order fore HBS users to use a SharePoint site.  

O365 Groups and Teams require HBS users to log into HUIT's O365 tenant using their NetID@harvard.edu. To share with HBS users you have to enter their name as you would any user at Harvard and they will show up in the...

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Who determines my eligibility for a mailbox, and who creates them?

The account creation process is automatic.  When HR enters you into our Identity Management software, your role automatically sets off the process which gives you the correct access.  If you are uncertain if your role qualifies for an email address, you should contact Human Resources, or the Accounts and Access Management team.  HUIT cannot make exceptions to this process.

I received a notification that an email attachment was removed by Proofpoint. What do I do now?

HUIT has implemented TAP Attachment Defense from Proofpoint on our Office 365 email system. The TAP system detects an email that contains a malicious attachment and strips the attachment to prevent phishing and targeted malware attacks. If you receive an email containing an infected attachment, Proofpoint will filter out the email to protect your account from being compromised. If you know who sent the stripped attachment, let the sender know that a malicious attachment has been propagated from their email address. Do not accept any shared files from that sender until you confirm...

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Can I store my .pst files in OneDrive for Business?

This is not recommended. If the .pst file is less than 10GB and not connected to your mailbox, then you can store the file in OneDrive for Business for archival purposes. Keeping a regularly used .pst on OneDrive increases the chances for corruption.